- Why should I have you manage my network and not somebody else?
Our solutions have been carefully tested to ensure that they are of the highest quality.
We have scoured the world for the most advanced support tools and security products
specifically to meet the needs of small and growing companies. Then we tested the shortlist
and picked the ones that performed best. We’ve made sure that the security and support
products we’ve selected all work together without the conflict that creates potentially
catastrophic security breaches in your network. Then we made sure that we had the best
people in our team – people not only with the right technical skills, but people who are
helpful and can speak to you in plain English when you call.
- How is your "managed service" different from remote support?
A managed service is very different from remote support. To use an industry term, most
IT support delivered to small companies is break-fix. In other words when it breaks somebody
fixes it. Many IT service companies look to put a sticking-plaster fix on your computer network
problems so they can appear cheaper and win your business. This allows them to charge you MORE MONEY
in repeat site visits because they never fix the root of the problem. Some have started performing
this sticking-plaster service remotely, but there is still no problem prevention going on.
What most business owners don’t realise is that 97% of the day to day problems that you experience
with your computer network can be fixed easily and inexpensively. A managed service is about continuity
of care for the long term. You don’t pay on the basis of an hourly rate but a single simple monthly
subscription. With a managed service your system is regularly managed and maintained to prevent problems
happening in the first place. Problems will occur – though a much smaller number – and we will troubleshoot
and fix them via an internet connection. However, because we’re responsible for your service over the long
term and because we don’t charge an hourly rate we will get to the root of the problem to stop it recurring,
at no additional cost to you.
- But other IT services companies say they need to be onsite – why don’t you?
We do need to be onsite sometimes – but not very often. There are 2 reasons why other suppliers say they
need to be onsite frequently: firstly they use it to justify their expensive bills, secondly they are too
small, or too scared, to make the investment in their business that would enable them to deliver a better
value online service to you.
- Do you supply hardware, or can you advise me?
We’re not hardware and software resellers – we specialise in providing professional It support and management
services to small and growing companies. However, we often specify hardware and software for our clients
and acquire it at the very best prices on the internet. We will then “build” and install the solution for you.
We’ll do all of this for you as part of a fixed price project to ensure projects are completed on budget without
“surprise” or hidden fees. That means that you know exactly where you stand and the project risk becomes ours,
rather than yours.
- I have a question about a specific issue. Where can I get information?
We’re always happy to help you with a specific query or advice. We don’t believe that you should incur any costs
for evaluating our services. That’s why we offer an initial consultation and proposal without charge or obligation.
- Can you send an engineer to my office?
Yes we can. We are associated with an organisation that has over 150 engineers located across the UK and can quickly
get an engineer to your site if required. However, we rarely need to get an engineer to your office in an emergency
because of our ongoing management and remote support. Normally our engineers go on site for planned projects such
as upgrades, or perhaps office moves.
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